Currently not accepting orders

Shipping & Returns

Shipping🚚 Delivery Policy

Effective Date: April, 2026
Last Updated: April 1, 2026

At Biryani Factory, we aim to deliver hot, fresh, and high-quality food directly to your doorstep in a timely manner. This Delivery Policy outlines how we handle food delivery, coverage, and delays.

🔹 1. Delivery Coverage

We currently deliver to select areas within Tirupati.

To check if your location is serviceable:
Use the location selection tool at before placing your order.

If your area is not covered, you’ll be informed before checkout.

🔹 2. Delivery Time

Estimated delivery time is typically 30–60 minutes from order confirmation. Actual time may vary depending on:

Order size and complexity
Time of day (peak vs non-peak hours)
Weather, traffic, or rider availability

🔹 3. Real-Time Order Tracking

Once your order is placed, you'll receive updates via SMS or in-app (if enabled), including:

Order confirmation
Dispatch status
Estimated time of arrival (ETA)

🔹 4. Delays or Failed Delivery

We strive to be punctual, but delays may occasionally occur due to circumstances beyond our control.

If a delivery is significantly delayed or fails due to our error (e.g., wrong address entry by us, rider issues), we will either:

Offer a replacement, or
Initiate a full refund as per our Refund Policy

If the delay is due to incorrect address, customer unavailability, or unreachable contact number, no refund or redelivery will be applicable.

🔹 5. Delivery Partner

We use Logiskit and other logistics providers to ensure timely and secure delivery. Their personnel are trained to handle food with care and hygiene.

🔹 6. Order Verification

To ensure correct delivery, our delivery partners may:

Call the number provided before/after reaching
Ask for OTP (if applicable)
Verify name or address verbally

Returns

Items can not be returned

Ragsof pvt ltd
Guntur
Arundelpet 14/3,
#31-14-1228,
522002, AP, India
📞 +91 8686451506
📧 [email protected]